FAQ

General Information

All registered vehicles except trucks and commercial vehicles can be booked via TCS ferries.

As a rule, the reduction for children is 50%. The reduction amount and specific age restrictions depend on the ferry.

A ferry ticket is only valid for the crossing booked.

Duty-free shopping is available on all crossings between EU and non-EU countries. There is no duty-free shopping on crossings between EU countries.

You can find an overview of your holiday destination and practical tips for your travels under City, Region, Country on www.adac.de. You can also find useful information about customs regulations, traffic rules, travel times, places worth seeing and much more.

If you miss your ferry, your ticket expires. Our recommendation: If you can foresee that you will not be able to reach your ferry on time, please contact the respective port office or the place where you booked your ticket.

In this case at least the license plate should be indicated. Depending on the shipping company, costs will incur for the subsequent indication of the registration plate.

In this case, please contact [email protected] via e-mail. We may have to change your booking and issue a new ticket. In any case, the relevant shipping company must be informed of the change.

This is only guaranteed by booking an entire cabin. When booking single beds (e.g. two people in a four-bed cabin), allocation in the same cabin cannot be confirmed.

You can find out whether you need a passport for your travel destinations in the travel instructions of the Federal Foreign Office.

There are no restrictions on bookings.

You can cancel the tour before the start of the tour. Cancellation is only possible in writing. Please send an email with the cancellation request and the booking number to [email protected].

Please note that the cancellation fee of the service provider (plus service fee in the amount of 30,00 CHF) depends on the booked rate and fees of the service provider can be up to 100 %.

You can find more information on the cancellation fees of the booked rate on the general terms and conditions of the service provider.

Miscellaneous

Yes, after selecting the favored route, the travel dates page will show. There, you can specify your desired departure date.